Help
Frequently asked questions
Ordering, shipping, returns and custom boards.
Orders & payment
Which payment methods do you accept?
Cards, Apple Pay and Google Pay through Stripe. Prices are in UAE dirham (AED). Card details never reach our servers.
Do I need an account to order?
No. You can check out as a guest. An account keeps your orders, invoices and saved addresses in one place.
Will I get an invoice?
Yes. Every paid order comes with a PDF invoice by email, and it is also available in My Account.
Can I cancel or change my order?
Yes, before it ships. Email support@electrotrical.com with your order number and we'll update or refund it in full.
Do you offer volume or education pricing?
Yes. Tell us the boards and quantities and we'll send a quote. Ask for volume pricing →
Shipping
How much is shipping and how long does it take?
UAE: AED 20.00, 1–3 business days. GCC: AED 50.00, 3–6 business days. International: AED 120.00, 5–12 business days.
Do you ship worldwide?
Yes, to the countries listed at checkout. International orders may be charged import duties or taxes by the destination country, paid by the recipient.
How do I track my order?
You'll get an email when your order ships, with a tracking number when available. You can also check its status online. Track an order →
Returns & support
What is your return policy?
Unused boards in their original packaging can be returned within 14 days of delivery. Faulty or wrong items are replaced or refunded in full. Returns & refunds →
My board doesn't work. What should I do?
Email support@electrotrical.com with your order number, what you connected and a photo if possible. The engineers who designed the board will help, and faulty boards are replaced.
Are the boards tested?
Yes. Every board is powered up and checked on our test setup in Dubai before it ships.
Boards & custom work
Which platforms do the boards work with?
Our boards are made for Arduino, Raspberry Pi, ESP32 and other common platforms. Each product page lists voltages, pinouts and getting-started notes.
Where can I find datasheets and pinouts?
On each product page, under Specifications, Pinout and Downloads.
Can you make a custom version of a board, or design my own?
Yes. We design PCBs from your schematic and can manufacture and assemble them. Get a design quote →
Still have a question? Contact us.